Q: Who do I contact if I have questions about this service?
A: Please call Customer Service at 800-334-0090 between the hours of 7 a.m. and 9 p.m. (CT) Monday through Friday or Saturday between 7 a.m. and 5 p.m. (CT).
Q: How do I set up regular withdrawals to make my payment every month?
A: Contact your agent or call Customer Service at 800-334-0090 to set up recurring payments (EFT).
Q: Is making an online payment safe?
A: We use SSL (Secure Sockets Layer) to create a secure connection. In addition, Sentry requires that users maintain a 128-bit encryption security level to use this service. If you do not have this encryption, you will need to update your browser.
Q: How do I know when a secure session has been created?
A: Most supported browsers will give you a message box stating when you are entering a secure session. Another indication that your browser is operating in secure mode can be found in the Web site address. The address will begin with "http" in standard, non-secure mode and with "https" in secure mode.
Q: Who do I contact if I have questions regarding coverage?
A: Please contact the agent/producer listed on your bill.
Q: I received an error message. Did my payment process?
A: Once a payment successfully processes a confirmation page with a confirmation number will appear. If you did not receive a confirmation, your payment did not process. Contact Customer Service at 800-334-0090 if you have further questions.
Q: Will my payment be credited today?
A: Your payment will be credited using the date and time on your confirmation. However, it may take up to 3 days to be reflected in our system if payment is made on a weekend or holiday.
No payment has been processed. Are you sure you want to cancel this transaction and exit payment?
Are you sure you want to exit?
No payment has been processed. Are you sure you want to cancel this transaction?